Frequently Asked Questions (FAQ)

1. Where do you ship to?

We currently ship only within the United States. Orders with addresses outside this region cannot be processed.

2. How long does delivery take?

Delivery time includes:

Processing time: 1–3 business days
Shipping time: 6–10 business days

Delivery times are estimates and may vary due to logistics conditions or external delays.

3. How much is shipping?

We offer the following shipping rates:

Standard shipping: $9.99 USD
Free shipping: Orders over $139.99 USD

Shipping fees are clearly shown at checkout before payment.

4. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number.
You can use this number to track your shipment on the carrier’s official website.

5. Can I cancel my order?

Orders can only be canceled before they enter processing or shipping stages.
Once processed or shipped, cancellation is no longer possible. Please refer to our Cancellation Policy for more details.

6. What is your return policy?

We offer a 30-day return policy. Items must be unused, in original condition, and returned in original packaging.
Please refer to our Return & Refund Policy for full details.

7. When will I receive my refund?

Once your return is received and inspected, refunds are typically processed within:

1–3 business days

Actual posting time may vary depending on your payment provider.

8. What payment methods do you accept?

We accept major payment methods including:

Visa
Mastercard
American Express
JCB
Discover
Diners Club

9. What if I entered the wrong address?

Please contact us as soon as possible.
If the order has not been processed or shipped, we may be able to update the address. Once shipped, changes may not be possible.