Shipping policy


Shipping Policy

1. Shipping Coverage

We currently provide shipping services within the United States only.

Orders submitted with delivery addresses outside the United States are not eligible for shipment and may be canceled with a full refund issued accordingly.

2. Shipping Fees

Shipping charges are calculated according to the following rules:

  • Standard shipping fee: $9.99 USD

  • Free shipping: Available for orders with a total value exceeding $139.99 USD

All applicable shipping costs will be displayed clearly during checkout before the order is confirmed. No additional shipping fees will be charged after the purchase has been completed.

3. Order Processing Time

Orders are generally prepared and processed within:

1–3 business days

The processing period includes the following steps:

  • Order information verification

  • Payment confirmation and authorization

  • Product quality inspection

  • Packing and preparation before shipment

Please note that processing times may be longer during high-demand periods or due to unexpected operational circumstances.

Orders are not processed on weekends or public holidays.

4. Estimated Delivery Time

After your order has been shipped, the estimated delivery period is:

6–10 business days

Please understand that the delivery timeframe is an estimate and does not represent a guaranteed delivery date.

Actual delivery times may be affected by various factors, including:

  • Carrier schedules and logistics conditions

  • Weather events or transportation interruptions

  • Seasonal increases in order volume

  • Regional delivery limitations or customs-related procedures, where applicable

5. Shipping Confirmation and Tracking Information

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow up to 48 hours for tracking details to become available and updated in the carrier’s system.

6. Shipping Delays

Although we cooperate closely with our logistics partners to provide reliable delivery services, unexpected delays may occasionally occur.

If your shipment is delayed, we recommend that you:

  • Check the tracking information regularly.

  • Contact our customer support team if there are no updates for an extended period.

Our team will assist with communication and follow-up with the carrier when necessary.

7. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping details provided during checkout are accurate and complete.

We cannot be held responsible for:

  • Failed deliveries caused by incorrect or incomplete addresses.

  • Delays resulting from inaccurate shipping information.

  • Lost packages caused by incorrect details provided by the customer.

Please note that address modifications may not be available once an order has entered the processing stage.

8. Undeliverable Packages

If a package is returned due to reasons including:

  • Incorrect delivery address

  • Refusal of delivery

  • Multiple unsuccessful delivery attempts

We may contact the customer to arrange a new shipment.

Additional shipping charges may apply for reshipping.

9. Contact Us

If you have any questions or concerns regarding shipping, please contact our customer support team:

Phone: +1 (302) 762-5805

Email: support@valtrivoniel.com

Address: 724 E 11th St, Wilmington, DE 19801, USA

Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)