Shipping policy

1. Shipping Coverage

We currently provide shipping within the United States only.

Orders placed with delivery addresses outside the United States are not supported and may be automatically canceled and refunded.

2. Shipping Costs

Shipping fees are applied as follows:

  • Standard shipping fee: $9.99 USD
  • Free shipping: Available for orders over $139.99 USD

All shipping fees are clearly displayed at checkout prior to order confirmation. Customers will not be charged additional shipping fees after purchase completion.

3. Order Processing Time

Orders are typically processed within:

  • 1–3 business days

Processing time refers to the period required for:

  • Order verification
  • Payment authorization
  • Quality inspection
  • Packaging and preparation for shipment

Please note that processing times may be extended during peak seasons or due to unforeseen operational delays.

Orders are not processed on weekends or public holidays.

4. Delivery Time (Estimated)

Once the order has been shipped, the estimated delivery time is:

  • 6–10 business days

Delivery time is an estimate only and is not guaranteed.

Actual delivery time may vary depending on:

  • Carrier operations and logistics conditions
  • Weather conditions or transportation disruptions
  • Peak season demand
  • Customs or regional delivery constraints (if applicable)

5. Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking details.

Tracking information may take up to 48 hours to become active in the carrier’s system.

6. Shipping Delays

While we work closely with logistics partners to ensure timely delivery, delays may occasionally occur.

In case of delayed shipment, customers are encouraged to:

  • Check tracking updates regularly
  • Contact our support team if no updates are available for an extended period

We will assist in communicating with the carrier where necessary.

7. Incorrect Address Disclaimer

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for:

  • Delivery failures caused by incorrect or incomplete addresses
  • Delays resulting from address issues
  • Lost packages due to address errors provided by the customer

Address changes may not be possible once the order has been processed.

8. Undeliverable Packages

If a package is returned due to:

  • Incorrect address
  • Delivery refusal
  • Multiple failed delivery attempts

We may contact the customer for reshipment options. Additional shipping fees may apply.

9. Contact

For any shipping-related questions or issues, please contact our support team for assistance.

Phone: +1 (302) 762-5805
Email: support@valtrivoniel.com
Address: 724 E 11th St, Wilmington, DE 19801, USA
Business hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)