GDPR Privacy Policy

1. Introduction

This GDPR Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or services.

We are committed to ensuring compliance with the General Data Protection Regulation (GDPR) and protecting your privacy rights.

By using our website, you agree to the practices described in this policy.

2. Data Controller

The data controller is responsible for your personal data collected through this website.

If you have any questions regarding your personal data, you may contact our support team.

3. Personal Data We Collect

We may collect and process the following categories of personal data:

  • Identity data (name, surname)
  • Contact data (email address, phone number)
  • Delivery information (shipping and billing address)
  • Order information (products purchased, payment confirmation)
  • Technical data (IP address, browser type, device information)
  • Usage data (website interaction, browsing behavior, cookies)

We only collect data necessary to provide our services.

4. How We Use Your Data

We process your personal data for the following purposes:

  • Processing and fulfilling orders
  • Managing payments and transactions
  • Providing customer service and support
  • Sending order updates and notifications
  • Improving website performance and user experience
  • Preventing fraud and ensuring security
  • Complying with legal obligations

5. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

  • Contract performance (order fulfillment)
  • Legal obligations (tax, accounting, compliance)
  • Legitimate interests (fraud prevention, service improvement)
  • Consent (marketing communications, where applicable)

6. Data Sharing

We may share your data with trusted third parties only when necessary:

  • Payment service providers
  • Logistics and shipping partners
  • IT and hosting providers
  • Analytics service providers

All third parties are required to handle your data securely and in compliance with GDPR.

We do not sell your personal data.

7. International Data Transfers

Your personal data may be transferred outside the European Economic Area (EEA).

In such cases, appropriate safeguards are applied to ensure data protection.

8. Data Retention

We retain personal data only as long as necessary for:

  • Order fulfillment
  • Legal and accounting obligations
  • Dispute resolution
  • Security and fraud prevention

9. Your Rights Under GDPR

If you are located in the EU, you have the following rights:

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure (“right to be forgotten”)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent at any time

To exercise your rights, please contact us.

10. Cookies and Tracking Technologies

We use cookies to:

  • Ensure website functionality
  • Analyze traffic and usage
  • Improve user experience
  • Support marketing activities (if applicable)

For more details, please refer to our Cookie Policy.

11. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

12. Updates to This Policy

We may update this GDPR Policy from time to time. Updates will be posted on this page with a revised date.

13. Contact Us

If you have any questions regarding this GDPR Policy or your personal data, please contact our support team.

Phone: +1 (302) 762-5805
Email: support@valtrivoniel.com
Address: 724 E 11th St, Wilmington, DE 19801, USA
Business hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)