Privacy policy

1. Overview

This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

We are committed to protecting your privacy in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

By using our website, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

  • Contact information (such as name, email address, shipping address, billing address)
  • Order information (purchased products, payment confirmation)
  • Device and usage data (browser type, IP address, cookies, browsing behavior)

We only collect data necessary to provide and improve our services.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders
  • Provide customer support
  • Send order updates and shipping notifications
  • Improve website performance and user experience
  • Prevent fraudulent transactions

We do not sell your personal data to third parties.

4. Legal Basis for Processing (GDPR)

Under GDPR, we process your data based on:

  • Contract performance (order fulfillment)
  • Legal obligations (tax and accounting requirements)
  • Legitimate interests (fraud prevention and service improvement)
  • Your consent (marketing communications, if applicable)

5. Cookies

We use cookies and similar technologies to:

  • Enable website functionality
  • Analyze traffic and performance
  • Improve user experience
  • Support marketing and advertising (if applicable)

You can manage or disable cookies in your browser settings.

6. Data Sharing

We may share your data with trusted third parties only when necessary:

  • Payment processors
  • Shipping and logistics providers
  • IT and hosting service providers

All third parties are required to handle your data securely and in compliance with applicable laws.

7. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

8. Your Rights (GDPR Rights)

If you are located in the EU, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data (“right to be forgotten”)
  • Restrict or object to data processing
  • Request data portability

To exercise these rights, please contact us.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

10. International Transfers

Your information may be processed outside your country of residence, including outside the European Economic Area (EEA), with appropriate safeguards in place.

11. Third-Party Services

Our website may contain links or integrations with third-party services. We are not responsible for their privacy practices.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact our support team.

Phone: +1 (302) 762-5805
Email: support@valtrivoniel.com
Address: 724 E 11th St, Wilmington, DE 19801, USA
Business hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)