Refund policy

1. Overview

We offer a 30-day return policy to ensure a transparent and reliable shopping experience. If you are not satisfied with your purchase, you may request a return or refund within 30 days of receiving your order.

This policy is designed in accordance with applicable consumer protection standards.

2. Return Eligibility (30 Days)

Items are eligible for return if they meet the following conditions:

  • Return request is made within 30 days of delivery
  • Item is unused, unworn, and in original condition
  • Original packaging is included
  • All accessories, parts, and labels are included

Certain items may not be eligible for return due to hygiene, safety, or customization reasons (if applicable).

3. Return Process

To request a return:

  1. Contact our customer support team
  2. Provide order details and reason for return
  3. Receive return authorization and instructions
  4. Ship the product back according to provided guidance

Returns sent without prior approval may not be accepted.

4. Refund Processing Time

Once the returned item is received and inspected, refunds will be processed within:

  • 1–3 business days

Refunds will be issued to the original payment method used during checkout.

Please note:

  • Payment providers or banks may require additional time to complete the transaction
  • Processing time may vary depending on payment method or financial institution

5. Return Shipping Costs

Return shipping responsibility depends on the return reason:

  • Customer preference returns: shipping costs may be borne by the customer
  • Damaged, defective, or incorrect items: costs may be covered after review and approval

Final confirmation will be provided during return authorization.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged or incorrect product, please contact us immediately with:

  • Order number
  • Photos of the product and packaging

We will review the issue and offer an appropriate solution, such as replacement or refund.

7. Non-Returnable Conditions

Returns may not be accepted in the following cases:

  • Items that show signs of use or damage not caused by shipping
  • Items returned without authorization
  • Missing original packaging or components

8. Contact Support

For any return or refund-related questions, please contact our support team. We aim to respond promptly.

Phone: +1 (302) 762-5805
Email: support@valtrivoniel.com
Address: 724 E 11th St, Wilmington, DE 19801, USA
Business hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)