Refund policy


Return, Refund and Exchange Policy

1. General Information

We are committed to providing our customers with a secure, transparent, and satisfactory shopping experience. If your purchase does not meet your expectations, you may request a return or refund within 30 days from the date you receive your order.

This policy is established in accordance with applicable consumer protection requirements and is intended to clearly explain the conditions and procedures for returns and refunds.

2. Return Requirements (Within 30 Days)

A return request can be accepted when all of the following requirements are satisfied:

  • The return request is submitted within 30 days after delivery.

  • The product remains unused, unworn, and in its original condition.

  • The original packaging is available.

  • All included accessories, components, and product labels are returned together.

Please note that certain products may be excluded from returns due to hygiene considerations, safety requirements, or customization circumstances, where applicable.

3. Return Procedure

To request a return, please follow these steps:

  1. Contact our customer support team.

  2. Provide your order information and explain the reason for the return.

  3. Wait for return approval and receive the relevant return instructions.

  4. Send the product back according to the instructions provided.

Returns submitted without prior authorization may not be accepted.

4. Refund Processing

After the returned item has been received and inspected, the refund will be processed within:

1–3 business days

The refunded amount will be returned through the original payment method used when placing the order.

Please be aware that:

  • Banks or payment service providers may require additional time to complete the refund transaction.

  • The actual refund arrival time may vary depending on the payment method and financial institution.

5. Return Shipping Fees

Responsibility for return shipping costs depends on the specific reason for the return:

  • Returns due to personal preference: The customer may be responsible for the return shipping expenses.

  • Damaged, defective, or incorrectly shipped items: Return costs may be covered after review and confirmation.

The final arrangement will be confirmed during the return approval process.

6. Damaged, Defective, or Incorrect Products

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible and provide:

  • Your order number.

  • Photos showing the product and packaging condition.

Our team will review the situation and provide a suitable solution, which may include a replacement or refund.

7. Situations Where Returns May Not Be Accepted

A return request may be rejected in the following circumstances:

  • The item has been used or damaged due to reasons other than shipping.

  • The product is returned without prior approval.

  • Original packaging, accessories, or necessary components are missing.

8. Customer Support

For any questions regarding returns, refunds, or related requests, please contact our customer support team. We will make every effort to respond and assist you as quickly as possible.

Phone: +1 (302) 762-5805

Email: support@valtrivoniel.com

Address: 724 E 11th St, Wilmington, DE 19801, USA

Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)