Order Cancellation Policy

1. Overview

We understand that customers may wish to cancel an order after placing it. This policy explains how order cancellations are handled.

Our cancellation process is designed to be transparent and in compliance with applicable consumer protection regulations.

2. Order Cancellation Window

Orders may be eligible for cancellation before they enter the processing stage.

Once an order has been processed or shipped, it can no longer be canceled. In such cases, customers may refer to our Return & Refund Policy.

3. How to Request a Cancellation

To request an order cancellation, please contact our customer support team as soon as possible and provide:

  • Order number
  • Email address used for purchase
  • Cancellation request details

We will confirm whether the cancellation is still possible.

4. Cancellation Approval

Cancellation requests are not guaranteed.

An order may not be canceled if:

  • It has already entered processing
  • It has already been shipped
  • It is in preparation for dispatch

If cancellation is approved, a refund will be issued to the original payment method.

5. Refund Processing Time (for approved cancellations)

Once a cancellation is approved, refunds are typically processed within:

  • 1–3 business days

Please note that banks or payment providers may require additional time to complete the transaction.

6. Order Changes

Once an order has been placed, changes (such as address updates or product modifications) may not always be possible due to fast processing.

Customers are advised to contact support immediately if changes are needed.

7. Fraud Prevention & Order Review

For security purposes, we may review or cancel orders that show:

  • Suspicious payment activity
  • Incorrect billing or shipping information
  • High-risk transactions

8. Contact Us

For cancellation requests or assistance, please contact our support team as soon as possible.

Phone: +1 (302) 762-5805
Email: support@valtrivoniel.com
Address: 724 E 11th St, Wilmington, DE 19801, USA
Business hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)